We understand that occasionally other responsibilities and personal obligations prevent you from attending a program for which you have registered. If you find that you will not be able to attend the meeting, we encourage you to send a qualified substitute. Substitutions can be made at any time at no additional charge, even on-site at the meeting.

If you find it necessary to cancel after you have already paid, we can refund your conference fee (less a $70.00 USD processing fee) if we receive notice in writing on or before 7 April 2018. Registrants who cancel on or after 8 April 2018 will not be eligible for any part of a refund. (Please note that refunds only can be issued to the credit card that was used for the initial transaction.)

The conference management office must be made aware of all substitutions or registration transfers in writing; email notification is preferred.

To provide cancellation notice, request a refund, or to advise us of a substitution, please send an email to Lynda West, CSSP Meeting Project Manager, at